FAQ

 

 

 

 

 

 

 

 

 

 

 

 

 

FREQUENTLY ASKED QUESTIONS 

 

 

 

Products : The products are shown in the most accurate manner but due to the printing technique used, some slight differences in shades or framing of the  illustrations may be appreciated. www.optymistic.com cannot be held responsable for these differences. 

Returns: www.oprymistic.com offers a free of charge return within 10 working days from date of payment confirmation if the item is incorrect, damaged or defective. The products must be returned in its original packaging. In order to initiate the return process, please contact our customer service via our contact section or send an e-mail to hola@optymistic.com. Returns will be sent by post at no extra cost. Once the return has been received and approved you will be refunded within 10 working days. 

 

Incidences. These General Conditions are governed by Spanish law.  The parties submit, at its option, to resolve conflicts and to waive any other jurisdiction, to the Courts of Girona. 

 

Delivery: Optymistic delivers your order worldwide. Deliveries to Spain mainland destinations are sent by express courier. Deliveries to Canary and Balearic Islands, Ceuta and Melilla and to international  by standard post. Orders are submitted in person to the address given at our section ‘Introduce delivery address’ 

Costs: The costs will depend on delivery destination 

Destinations:

  • Espain and Andorra 4€ 
  • Rest of the wold: 6€

On placing your order, as oficial importer, we are required to comply with all laws and regulations aplicable at the country of destination. 

Delivery times of your order. The table below gives an overview of approximate delivery times depending on delivery zone, once your order was placed and processed:

  • Spain and Andorra: 5-7 days 
  • Rest of Europe: 9 days 
  • Rest of de World: 12 days

 

Payment methods. Payment of orders will be processed in a quick and safe manner. www.optymistic.com accepts the following payment methods: Visa, MasterCard and banc transfers. 

 

Personal Data:  At OPTYMISTIC you can create a password which will be linked to your e-mail address. This will avoid re-entering your data in following orders. You will have to introduce the details of your credit card though since, for your safety, our system does not store or safe this kind of information. 

 

Security: Our platform incorporates SEP (secure electronic payments) that under the international protocols Verified by Visa and Mastercard SecureCode, ensures the accomplishment of a secure payment process.

In addition to the SEP protocol, both the Virtual PST and the Virtual Plus PST are configured with security limits called velocity checks which validate repeated attempts to purchase with the same card or IP address. To enable the business to carry out its own checks, the system informs them for each operation about the country where the card used for the purchase was issued.

 

 

 

 

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